Privacy Policy
The Change Boss (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring
the security of your personal data. This Privacy Policy outlines how we collect, use, store,
and protect your information in compliance with the Australian Privacy Act 1988 (Cth), the
Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR)
for EU residents, and other relevant international privacy laws.
1. Information We Collect
We collect personal information necessary to provide coaching services, including:
- Personal details: Name, email address, phone number, location, and payment details.
- Coaching-related information: Goals, challenges, and feedback you provide during sessions.
- Website and communication data: IP address, browser type, and interaction data from our website.
2. How We Use Your Information
Your information is used to:
- Provide coaching services, schedule sessions, and manage payments.
- Improve our services and personalise your experience.
- Comply with legal obligations and respond to lawful requests.
- Send relevant updates, promotions, or newsletters (only if you opt in).
3. Data Retention and Security
- Personal data is retained only for as long as necessary for business, legal, or compliance purposes.
- Coaching notes are stored securely for up to seven (7) years unless a client requests earlier deletion (subject to legal requirements).
- Payment details are processed through secure third-party providers (e.g., Stripe, PayPal) and are not stored on our servers.
- We use encryption, access controls, and secure cloud storage to protect your data.
4. Data Sharing and Third Parties
We do not sell or share personal data, except:
- When required by law (e.g., court orders, legal investigations).
- With trusted third-party service providers (e.g., email platforms, payment processors, Soom) that comply with strict data protection measures.
- If necessary to prevent harm or illegal activities.
5. International Data Transfers
For clients outside Australia, we ensure your data is handled under the applicable data
protection laws. If transferring personal data outside of the EU or UK, we use safeguards
such as:
- Data Processing Agreements (DPAs) for GDPR compliance.
- Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing or data processing at any time.
- Request a copy of your data in a portable format.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant privacy authority.
To exercise these rights, contact us at ask@thechangeboss.com
7. Data Breach Policy
In the event of a data breach:
- We will assess and contain the breach immediately.
- If the breach poses a serious risk, we will notify affected individuals and authorities within the required legal timeframe.
- Measures will be taken to prevent future breaches, including reviewing security policies.
8. Limitation of Liability
- Coaching services provided by The Change Boss are not a substitute for medical, legal, financial, or psychological advice.
- We do not guarantee specific outcomes and are not liable for decisions you make based on coaching sessions.
- To the fullest extent permitted by law, we disclaim liability for indirect or consequential damages arising from service use.
9. Governing Law and Dispute Resolution
- This policy is governed by the laws of Victoria, Australia.
- Any disputes shall first be resolved through mediation before legal proceedings.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on
our website. Continued use of our services after updates constitutes acceptance of the
revised policy.
For any questions, please contact us at ask@thechangeboss.com
The Change Boss values your privacy and is committed to transparency and compliance
with all relevant privacy laws. Thank you for trusting us with your information.
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